Refund Policy

We have a 30-day return policy, which means you have 30 days to request a return from the date you received the item.

To be eligible for a return, the item must be in the same condition as when you received it: unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you wish to request a return, please contact us at info@thebammies.com. Please note that returns must be sent to the following address: Vasavägen 8, 133 38 Saltsjöbaden.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted. The customer is responsible for the return shipping costs.

If you have any questions about returns, you can always contact us at info@thebammies.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and self-care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or issues regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately. For exchanges, the customer is responsible for shipping costs. 

14-Day Cancellation Period in the EU
If goods are delivered within the EU, you have the right to cancel or return your order within 14 days, regardless of the above, without needing to provide a specific reason. As mentioned above, the item must be in the same condition as when you received it—unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and whether or not the refund has been approved. If the refund is approved, it will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the return before it appears in your account.
If more than 15 business days have passed since we approved your return, please contact us at info@thebammies.com.